FAQS

Can I transfer my place or request a refund?

You will be entitled to a 60% refund if you are unable to take part, up until six weeks before the day of the race. Transfers of a place to another participant are allowed via the SI entry system until entries close (usually the weekend before the race). This policy doesn't apply to the charity challenges for St Nicholas Hospice (all proceeds go to the charity) for which no refunds/transfers are permitted

When will you send me my race number?

Race numbers are collected on the day at registration (safety pins also provided) . We'll also give you your 'chip' transponder to wear

Are dogs allowed on your events?

Much as we love our four-legged friends, UK Athletics who grant our race permits, do not allow dogs in our events

Do you provide cups?

To help do our bit for the environment by trying to reduce plastic waste and also the amount of rubbish going to landfill, we no longer provide plastic cups on events. Please bring a re-usable bottle that you can re-fill during the race, and also a cup/mug suitable for a hot drink in your finish bag

Do I need to bring food/drink?

Your event price includes refreshments. We provide drinks & snacks (and hot food on longer events). Please let us know if you have any dietary requirements. Supporters will need to bring their own food & drink. On ultra events we have a 'drop' box for you to leave your own bottle/snack with us to take to the half-way point

Can I guarantee to get the right t-shirt size?

We aim to provide all participants with the t-shirt size they request on entry. However, the order has to go to the manufacturers well in advance of the event, so we cannot guarantee specific sizes on event day. We will offer you the size you requested or the nearest possible size if not available.

Can I volunteer?

YES! The success of every event depends on a crew of volunteers. Please contact us info@positivestepspt.co.uk

Can I wear headphones?

Yes we permit headphones. Please take note of safety information at race briefings, and remove earphones on road sections/crossings

Will you take race photos?

We don't have an official photographer but Crew make take a few photos to capture the event and use on the website / social media. Please let us know if you don't wish to have your photo used in this way

When will I get my results?

We use chip timing at our events, and usually don't have internet access out on site. When we have an indoor finish venue we generally show results live on a screen, however full results will be published online within 48 hours of the event. Please let us know if you do not wish for your name to be published in the results

What happens if I retire mid-event?

We do everything we can to support participants to finish, but if you need to retire please do so at a checkpoint by notifying the Crew and handing in your chip-timing strap. You are responsible for transport home, however if we have Crew vehicles available we will try to assist with transport to the finish

Do I really have to bring the mandatory kit?

Mandatory kit is exactly what it says, MANDATORY! Yet we frequently receive e-mails questioning it. We only require it for your own safety and to reduce the risk to all participants, Crew & medics of dealing with avoidable medical problems or dangerous situations. Kit checks will be carried out and participants not carrying mandatory items will be withdrawn from the event

I still have a question!

Please read details on the event page and any info sent out by e-mail. We can be contacted via info@positivestepspt.co.uk but please bear in mind the crew may be on site for 24-48 hours pre-event without reliable phone/e-mail access