FAQS

Can I transfer/defer my place or request a refund?

You will be entitled to a 60% refund if you are unable to take part, up until 6 weeks before the day of the race. If you wish to defer your entry to the following year due to injury then you may do so up until 3 weeks before the day of the race, to allow us to fill your place. Transfers of a place to another participant will be allowed with permission of the Race Director up until 2 weeks before the day of the race. This policy doesn't apply to the charity challenges for St Nicholas Hospice (all proceeds go to the charity) for which no refunds/transfers/defers are permitted.

When will you send me my race number?

Race numbers are collected on the day at registration (safety pins also provided) . We'll also give you your 'chip' transponder to wear

Are dogs allowed on your events?

Much as we love our four-legged friends, UK Athletics who grant our race permits, do not allow dogs in our events

Do I need to bring food/drink?

Your event price includes refreshments. We provide drinks & snacks (and hot food on longer events). Please let us know if you have any dietary requirements

Can I volunteer?

YES! The success of every event depends on a crew of volunteers. Please contact us info@positivestepspt.co.uk

Can I wear headphones?

Yes we permit headphones. Please take note of safety information at race briefings, and remove earphones on road sections/crossings

I still have a question!

Please read details on the event page and any info sent out by e-mail. We can be contacted via info@positivestepspt.co.uk but please bear in mind the crew may be on site for 24-48 hours pre-event without reliable phone/e-mail access